FISCHER OPERATING INSTRUCTIONS

Repair and complaint form We regret that there are issues with our FISCHER e-bike and kindly ask you to promptly contact our authorised distributor or the FISCHER customer service so that your FISCHER e-bike is operational again as quickly as possible. 1. Inspect the FISCHER e-bike immediately af- ter purchase/receipt for functionality. Should your FISCHER e-bike exhibit a defect, you have the option to have the distributor of the FISCHER e-bike rectify this defect within the scope of the warranty. The sooner and more specifically you are able to identify and descri- be defects to the seller, the more effective the help you will receive. 2. Please describe the defect in as much detail as possible using the repair and complaint form. Purchase from a FISCHER -authorized distri- butor In the event that you have bought the FISCHER e-bike from a FISCHER-authorized distributor, please complete the repair and complaint form and contact this distributor. The distributor will determine the defect and perform any necessary rectifications.

Purchase from the FISCHER web shop In the event that you have purchased your FISCHER e-bike directly from our FISCHER online shop, the FISCHER customer service is responsible for handling the matter. In this case, please contact the FISCHER service hotline on +49 (0) 6341-284-0 or by email at fischer-fahrradshop@mts-gruppe.com For complaints regarding FISCHER e-bikes that you have purchased from one of our authorized online distributors, please contact the respecti- ve distributor directly regarding the exact comp- laints process. 3. Please keep the completed repair and com- plaint form, the purchase receipt and the operating manual ready so that the autho- rized dealer from whom you purchased the FISCHER e-bike can help you quickly and properly. 4. In the event of a return, please enclose the completed repair and complaint form and a copy of the purchase receipt with the FISCHER e-bike. We kindly ask you to ca- refully pack the FISCHER e-bike, ideally in the original box, otherwise in another suita- ble transport package. A guarantee claim can only be asserted if you have returned the FISCHER e-bike to us in full, i.e. including all accessory parts.

5. Should transport damages occur during the return of the FISCHER e-bike, you will have to claim damages from the transport company. FISCHER e-bikes that we receive in a dama- ged condition due to improper or defective pa- cking by you are not covered by the warranty. 6. The costs for returning FISCHER e-bikes to us shall be borne by you as the sender. As a rule, we do not accept any FISCHER e-bikes that are sent to us without carriage paid. Should we determine upon inspection that the case is indeed covered by warranty, we shall of course reimburse you for the costs of the return consignment. (Deviating regulati- ons on the part of the FISCHER-authorized distributor are may occur. Please check with your FISCHER-authorized dealer about these regulations.) 7. This consignment note must always be kept with the FISCHER e-bike. In case of any re- turn or return consignment of the FISCHER e- bike, please retain the completed section for your records or create a copy of this receipt.

54